We want you to feel completely confident purchasing our digital pre-recorded embroidery course. This Refund Policy explains your rights as a customer.
You are entitled to a full refund if your refund request is submitted within 14 calendar days of your purchase date. No questions asked.
We process all refund requests promptly and without requiring any justification from you.
To request a refund, please contact us via email at info@re-create.art within 14 days of purchase. Include the following information:
We will process your refund within 3 business days of receiving your request.
Approved refunds are processed through our payment provider. Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or card issuer.
Refund requests submitted after the 14-day window will be considered on a case-by-case basis at our sole discretion.
If you experience any technical difficulties accessing the course content, please contact us at info@re-create.art before requesting a refund. We will make every effort to resolve any technical issues promptly.
We reserve the right to update this Refund Policy at any time. The policy in effect at the time of your purchase applies to your order. Changes will be posted on this page with an updated date.
For customers in Israel, cancellation rights are governed by:
עברית:
ביטול עסקה בהתאם לתקנות הגנת הצרכן (ביטול עסקה), התשע"א-2010 וחוק הגנת הצרכן, התשמ"א-1981
English:
Cancellation of a transaction in accordance with the Consumer Protection Regulations (Cancellation of Transaction), 5771-2010, and the Consumer Protection Law, 5741-1981.
Under Israeli consumer protection law, you are entitled to cancel this transaction within 14 days of purchase by contacting us at info@re-create.art and receive a full refund.